REGULAR MEMBERSHIP RULES & REGULATIONS
Membership Eligibility
Only residents of the United States, Canada or Mexico under the age of 75 are
eligible to apply for Medjet Membership.
A family membership shall include the named primary member, his or her
spouse or domestic partner and up to five of their unmarried dependent children
(including step, foster or legally adopted children) under the age of 19 or up
to age 23 if a full-time student in actual attendance at an accredited school or
college and dependent on the primary member for support and maintenance.
If a birth or legal adoption occurs during the year of a family membership,
the new dependent is automatically covered upon notification. A dependent
child, as used above, is one who lives regularly and permanently with the
primary member in a parent-child relationship and is chiefly dependent upon
the member for support.
Members who have reached 75 or older at the time of their enrollment
are not eligible for membership benefits under the regular membership.
Diamond Membership applications are available upon request and must be
reviewed and approved prior to enrollment for individuals age 75 to 85. All
membership applications and/or enrollment forms must include accurate
dates of birth in order to ensure eligibility for benefits.
All Medjet Memberships, both new and renewal, are subject to approval by
MedjetAssist, whose decision is final.
Membership is valid only if the appropriate membership fee is collected.
Air Medical Transport Criteria
You must be hospitalized as an inpatient more than 150 miles from your
primary residence as listed on your enrollment application and continue to
meet inpatient criteria at the receiving hospital.
Evacuation flights will be performed if an inpatient hospitalization is required
and the remaining inpatient hospital stay can be completed at a hospital of
the member’s choice and the member is unable to return via commercial
airline with medical escort.
Medical services are limited to two separate transports per membership per
year, except for repatriation transports involving enrolled multiple family
members requiring simultaneous repatriation. Under these circumstances,
each family member will receive one transport.
Due to the limited medical facilities and testing available on cruise ships, in
some cases MedjetAssist may require the member to be admitted to a hospital
on shore before scheduling medical transportation to another hospital.
Affiliate aircraft used for the medical transport of MedjetAssist members
are fully equipped intensive care aircraft staffed with specially trained
medical teams. However, if the member’s condition permits, the member
may be transported by scheduled commercial airline, while in the care of
a MedjetAssist authorized medical escort.
At MedjetAssist’s discretion, remote evacuation may be provided without
hospitalization. Remote evacuation to the closest appropriate medical
facility for initial stabilization and evaluation will only be performed in areas
where MedjetAssist has authorized air medical evacuation affiliates capable
of accessing remote air strips in the regions they serve. Members requiring
remote evacuations will need to meet inpatient criteria as determined by
MedjetAssist prior to evacuation.
Members should note that a remote evacuation to the closest appropriate
medical facility will constitute one member transport with regard to the
number of allowable transports per year. Continued transport to the member’s
hospital of choice will be completed if the member continues to meet inpatient
criteria after initial treatment and stabilization. This transport to the member’s
hospital of choice will be deemed a continuation of their transport with regard
to remaining transports under their membership benefits.
All arrangements for medical evacuation and repatriation must be made
by MedjetAssist. Since MedjetAssist is a membership program and not an
insurance plan, we will not reimburse members for expenses they incur on
their own. Decisions regarding urgency of the case, the best timing and the
most suitable means of transportation will be made by MedjetAssist after
consultation with the local attending physician.
Transport benefits are not available to members for injuries, illnesses, or
conditions existing at the time of enrollment where inpatient medical care
has already been scheduled or recommended by a health care provider.
To be eligible for MedjetAssist transport benefits, membership must be activated
prior to initial departure from registered membership home address.
If you are medically discharged from the hospital or leave against medical
advice and are physically able to travel under your own power, you will no
longer be eligible for medical transport benefits.
Air Transport Restrictions/Exclusions
Both the originating and receiving hospital must be reasonably accessible by
ground ambulance to transport the member to and from an airfield capable
of accommodating MedjetAssist authorized aircraft.
Membership provides access to MedjetAssist authorized affiliates only.
Due to the high risk of sending registered aircraft and personnel into countries
where travel restrictions have been issued, membership services are subject to
exclusion in these areas.
A member with tuberculosis or other chronic airborne pathogens may not
be transported.
A member with mild lesions, simple injuries such as sprains, simple fractures
or mild illnesses which can be treated by local doctors and does not prevent
the member from continuing his or her trip or returning home without medical
attention does not qualify for medical transport.
Medical transport services will not be provided in cases where the member’s
primary admitting diagnosis is an inpatient psychiatric disorder.
A member traveling outside the United States, Canada or Mexico for the
sole purpose of seeking medical treatment, whether inpatient or outpatient,
experimental or otherwise, will not be eligible for medical transport benefits
for that specific trip.
A member traveling or living outside the United States, Canada or Mexico for
an uninterrupted period in excess of 90 days is not eligible for membership
benefits under the regular membership. Extended Stay (Expatriate) packages
are available upon request.
Up to two (2) family members, business associates and/or traveling
companions may accompany the patient, at no additional cost, on a
MedjetAssist authorized aircraft during transport, provided space is
available and the patient care is not compromised. One family member
or traveling companion may accompany patients being transported via
scheduled commercial airline at no additional cost via economy class.
Payment of membership fee entitles the member to the membership
services as published at no additional cost to the member.
While MedjetAssist makes every effort to accommodate its members, the
patient and an accompanying passenger are limited to one small carry-on bag
each due to limited space available on medical aircraft. MedjetAssist will assist
with additional luggage to be forwarded at the member’s expense.
Members will not be entitled to MedjetAssist benefits if their illness or injury
is a result of or is contributed to by the following:
- War, invasion or civil war
- Suicide or attempted suicide or intentional self injury
- A member’s own criminal or felonious act, or sustained while the member
is in a state of insanity
- A member who is hospitalized at the time of enrollment will not be eligible
for transport benefits for that hospitalization and may not be accepted for
membership entirely
- A member on an organ transplant list prior to enrollment will not be entitled
to a transport for that transplant
MedjetAssist reserves the right to change or amend these rules and regulations
without prior notice. MedjetAssist is solely responsible for the interpretation
and application of the rules and regulations communicated in this publication.
All determinations by MedjetAssist shall be final and conclusive in each case.
Memberships are non-transferable and non-refundable. By enrolling as a
member you accept and agree to the terms and conditions of membership.
HOW TO CONTACT US
MedjetAssist members may call for assistance 24 hours a day, 365 days a year from around the world through either the MedjetAssist toll-free telephone number, or if necessary, collect from anywhere in the world. For a directory of special USA direct access numbers visit the AT&T website at www.business.att.com/bt/dial_guide.jsp. Medical, legal and special services are available whenever a MedjetAssist member is traveling 150 miles or more from his or her permanent residence as listed on the enrollment form. Travel assistance information or referrals are available prior to departure or during a trip. The MedjetAssist Corporate Office and Assistance Center is located at 3500 Colonnade Parkway, Suite 500, Birmingham, AL 35243 USA.
If hospitalized while traveling, have the following information available when you call us:
1. Your name and telephone number where we can contact you.
2. Member’s name.
3. Location (City, Country).
4. Brief description of medical condition.
5. Hospital telephone number.
6. Attending physician or medical professional and telephone number.
Toll Free (USA & CANADA)
1-800-5-ASSIST
(1-800-527-7478)
Collect (Around the world)
(205) 595-6626